For more information on licensing of Motive, refer to the Licensing FAQs from the OptiTrack website:
For more questions, contact our Support:
› Q :
License Not Found
› Q :
OptiTrack USB Hardware Key is not detected by the device manager.
› Q : Which camera models can be used together in the same system?
A: OptiTrack camera models can be categorized by their connector cable types: USB and Ethernet. Generally, cameras sharing the same cable type and sync mode can operate together within the same system, with the Flex 13 being the only exception. Flex 13 models have a different timing mechanism compared to other USB camera models. Therefore, they are not cross compatible with other USB cameras. Below are some considerations that should be made when incorporating different camera models simultaneously.
› Q : [USB Cameras] Cameras are dropping from Motive.
A: If you see dropping of cameras from Motive, it is likely happening due to a bad connection. If this is happening, check the following:
› Q : [Ethernet Cameras] Prime series, or Slim13E, cameras dropping 2D frames.
A: 2D frame drops are logged under the Status Log and it can also be seen in the Devices pane. It will be indicated with a warning sign () next to the corresponding camera. You may see a few frame drops when booting up the system or when switching between Live and Edit modes; however, this should occur only momentarily. If the system continues to drop 2D frames, it means there is a problem with receiving the camera data. In many cases, this occurs due to networking problems.
To narrow down the issue, you would want to disable the real-time reconstruction and check if the frames are still dropping. If it stops, the problem is associated with either software configurations or CPU processing. If it continues to drop, then the problem could be narrowed down to the network configuration, which may be resolved by doing the following:
› Q : [Ethernet cameras] Cameras not detected at all.
A: If you have all of the cameras connected as instructed and cameras are still not showing up in Motive. Run ipconfig on command window and check if an IPv4 IP is assigned to the network adapter that connects to the camera switch. If no IP is assigned, check the following: